Making
Reservations
Client : hi, good
morning.
Receptionist: Good
morning. Welcome to The Grand Woodward Hotel.
C: I'd like to make a reservation for the third
weekend in September. Do you have any vacancies?
R: Yes sir, we
have several rooms available for that particular weekend. And what is the exact
date of your arrival?
C: The 24th.
R: How long will
you be staying?
C: I'll be staying
for two nights.
R: How many people
is the reservation for?
C: There will be
two of us.
R: And would you
like a room with twin beds or a double bed?
C: A double bed,
please.
R: Great. And
would you prefer to have a room with a view of the ocean?
C: If that type of
room is available, I would love to have an ocean view. What's the rate for the
room?
R: Your room is five hundred and ninety dollars
per night. Now what name will the reservation be listed under?
C: Charles
Hannighan.
R: Could you spell
your last name for me, please?
C: Sure.
H-A-N-N-I-G-H-A-N
R: Could you spell
your last name again, please? I not hear.
C: H-A-N-N-I-G-H-A-N
R: And is there a
phone number where you can be contacted?
C: Yes, my cell
phone number is 555-26386.
R: Great. Now I'll
need your credit card information to reserve the room for you. What type of
card is it?
C: Visa. The
number is 987654321.
R: And what is the
name of the cardholder?
C: Charles H.
Hannighan.
R: Alright, Mr.
Hannighan, your reservation has been made for the twenty-fourth of September
for a room with a double bed and view of the ocean.
C: What time is
check-in?
R: Check-in is at
2 o'clock. If you have any other questions, please do not hesitate to call us.
C: Great, thank
you so much.
R: My pleasure.
We'll see you in September, Mr. Hannighan. Have a nice day.
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